tel: 01822 452 025

  • These terms and conditions provide a guide only, we reserve the right to amend or change them without notice as a whole or on an individual basis.
  • All of our work is subject to availability, web space, domain names and bandwidth.
  • We cannot be held responsible for web site or server failure and any consequential loss for what ever reason; you are requested to check your site for errors and function.
  • Payment for web development is on invoice at completion. Subsequent invoices for additional work or domain renewal are issued around the time of expense. We reserve the right to ask for payment in advance - failure to pay this will result in the purchase or work not being completed. All invoices are due within 30 days
  • Hosting and maintenance payment is by monthly standing order due on the first of each month, starting the first month after completion. Initial contract is for 12 months.
  • Search Engine Optimization cannot be guaranteed. This may also be dependent on client input and competition.
  • Advice regarding the web is given in good faith and is intended to be up-to-date; however it is not guaranteed, nor can the client claim dependence upon any such advice.
  • If the monthly payment includes a contribution towards maintenance, we reserve the right to charge an additional fee at the current rate if any work exceeds this allowance.
  • Telephone calls to The One Image are included in the monthly maintenance allowance: long calls, calls regarding computer problems or email set up, or calls about issues outside off the remit of The One Image will be charged at the current rate.
  • Current charges are £24 per hour in 15 minute charging bands with a minimum charge of £10.00 for telephone and £35 for visits.
  • There will be a charge for reissuing invoices or generating statements.
  • Invoices will be sent via email. If you require a paper copy to be posted an addition fee will be charged.
  • A charge will be made for chasing payment and we reserve the right to take whatever action we deem necessary to get payment including, but not exclusively, closing web sites, recovery by debt collection agency and legal action through the courts.
  • Domain names will be renewed automatically unless we are notified at least 30days in advance. Failure to pay the subsequent invoice may lead to the domain being suspended. An invoice will be issued after the renewal except for multiple renewals within 30 days when a pro forma invoice (by email) may be issued.
  • All of our work is under English Law.
  • We assert our rights relating to design, layout and images under the 1988 Copyright, Designs and Patents Act & subsequent amendments.
  • The client agrees to indemnify The One Image for any costs from third parties created by client content, both web and email, and by any other action or non action.
  • For further guidance please refer to these documents: Web and Internet ServicesPhotographic ServicesWeb Site Images, Privacy Policy and Website Disclaimer (all pdf files)


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